The 2013 schedule of conference calls for the Volunteer/Volunteer Management section. Our calls are the 2nd Thursday of each month from 3:00-4:00pm EST. The conference call number is (605) 475-4700 and the access code is 777608#. #boundaries #massage #organizationalexcellence ...
2013 NCHPP Conference Call Schedule.pdf
Caregiver College presentation - slides describing the innovative Caregiver College program, a program that educates and supports family caregivers and their aging parents. #development #communityoutreach #organizationalexcellence #strategicplanning
CC_NHCPO_Presentation92012.pot
A document with a side-by-side comparison of the CVA and CAVS certifications: Eligibility, process, fees, etc. #volunteers #leadership #education #licensure #organizationalexcellence #management
Comparison of CVA - CAVS certification.pdf
This is the powerpoint presentation that the Steering Committee presented at the 2012 NHPCO Management and Leadership Conference in Washington, D.C. #volunteers #standards #Medicare #qualityassurance #qualityimprovement #organizationalexcellence
Benchmarks for Hospice Volunteer Programs.ppt
Here are a collection of tips and lessons learned for our Moderator-of-the-Month initiative. #organizationalexcellence #ListserveModerator #leadership #SteeringCommittee #development #strategicplanning
ModeratorTipsheet.doc
This article appeared in NewsLine's online publication in April 2011, The Voice of NCHPP. It was the topic of a workshop presented at the Management Leadership Conference in 2011. #management #leadership #organizationalexcellence
The Voice of NCHPP.pdf
This tool provides a formula for tracking and reporting volunteer retention. Covenant has multiple branches. The report includes individual branch reports and an organization-wide composite report. This report is provided quarterly and at year-end (attached tool is YE 2010). All hospice...
Hospice Volunteer Retention Report.xls
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Summary of NCHPP discussions on this topic. #qualityassurance #bereavement #totalqualitymanagement #Grief #bereavement #performanceimprovement #qualityimprovement #organizationalexcellence #grief #bereavement
QAPI in Bereavement.doc
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